Return Policy

Refund & Return Policy

Last updated: August 2026

At RiffRise™, we want you to be happy with your purchase. If there is an issue with your order, please contact us at riffrisesupport@gmail.com.

30-Day Returns

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, your item must be:

  • In the same condition in which you received it

  • Unused and undamaged

  • In its original packaging with all included accessories

  • Accompanied by proof of purchase

Please contact riffrisesupport@gmail.com before returning an item. Returns sent without first contacting us may not be accepted.

Customers are generally responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your RiffRise™ arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at riffrisesupport@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the problem

After reviewing your claim, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable consumer law.

Change of Mind

Eligible change-of-mind returns may be accepted within the 30-day return period.

Original shipping charges, where applicable, are generally non-refundable. Return shipping costs for change-of-mind returns are the customer's responsibility.

Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or been shipped.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to process and display the refund.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact

For returns, refunds, damaged products, or other order issues:

RiffRise™
Email: riffrisesupport@gmail.com